Principal design strategy and service designer with 14+ years shaping complex ecosystems of product and service experiences. Strengths in creating alignment and clarity so teams build systems and behaviors that make strategy actionable.
5 experience visionsIntroduced to 8+ teams to formalize a strategic design practice which structures future-state alignment where it did not previously exist
4 collaborative workshopsDesigned and led to build co-creative habits across 100+ participants accelerating constituent-first, strategic scope and priority decision making
20+ design artifactsRanging from decision maps, service blueprints, lo-fidelity prototypes, and high-fidelity designs; created to streamline redundant processes, unify people in strategic decision making, reduce circular discussions, and build best practice execution capacity for constituent-first product and service experiences